PHILOSOPHY AND FUNCTION
The EuroSport Tuning on-line catalogue is designed to help you find the Volvo part or accessory you are looking for, quickly and most importantly at your leisure and convenience:

24 hours a day, 7 days a week … order the parts you need on-line.
Tell us the Volvo you're shopping for and the part(s) you need. We will help you find the correct part(s) that fit … that way, there's little chance of your mistakenly ordering a gasket for a 1993 940
when you drive a 1997 S70.
All pricing is in "US Dollars"
FOUR WAYS TO ORDER:

You choose the most convenient way to purchase your Volvo parts and accessories:

Online 24 hours a day 7 days a week from the convenience of your computer.
This is the fastest way to process your order.

E-mail Our Internet Specialist at orders@eurosporttuning.com.
Please include: Year and Model of your Volvo, Shipping address & Telephone number
Once received, our Volvo sales specialist will contact you for your credit card information.

Phone For special request or assistance call our Internet Desk … 905-308-6959.

Fax Your order to 905.336.5881 along with your;
- Name - Shipping address
- Phone number - E-mail address
- The year and model of your Volvo and, the parts / accessories you would like to order
- Credit card number (visa or MasterCard) with expiry date and name on the card

ORDERING & PAYMENT INFORMATION:

By credit card, (Visa / MasterCard) … when placing your order.
You may also send a money order or, certified funds in advance.
No. C.O.D orders accepted.
Your security and privacy is most important to EuroSport Tuning. EuroSport Tuning will verify the accuracy and authenticity with you for any order shipped to an address other than the billing address of your credit card and, on orders totalling more than $500.
Special orders - If the part or, accessory you are looking for is not on our web site, send us an e-mail to; info@eurosporttuning.com.

If we don't have it, we can order it and get it to you faster than anyone else.
Special orders must be prepaid and are non-returnable.
Cancelled orders - Any order that has been cancelled before it has been shipped out may be subjected to a 5% processing fee.

Out of Stock / Back Orders

If we are out of stock on the item ordered EuroSport Tuning will contact you providing the estimated
time (date) of arrival (ETA) and place your order on hold for back order.
Once the "back ordered" product is ready to ship, we will e-mail you with the tracking number.
WEBSITE SECURITY:

The EuroSport Tuning.com website is secure for shopping.
All online orders submitted are encrypted during transmission making the theft of credit card numbers virtually impossible. If you have any additional questions or concerns regarding the
safety and security of this website, send us an e-mail to info@eurosporttuning.com
Website Pricing is in American funds - US Dollars
TAXES, DUTY, EXCHANGE RATE

US citizens:

All website catalog pricing is in American dollars (US$)
No sales tax is charged!
For new parts, there are no custom duties for orders under $750
There are no "handling fees".
The total of your order equals the total price of the parts + shipping.
Your credit card will be charged in US dollars.
Canadian citizens:

All website catalog pricing is in American dollars (US$).
Your credit card purchase must be charged in CDN dollars.
To calculate the equivalent Canadian dollar cost simply multiply the catalog price(s) X the current exchange rate
Current Exchange Rate: 1.35
Example: Catalog price of $220.00 USD ... 220.00 X 1.35 = $297.00 Canadian
All applicable taxes will be charged to CDN orders.
The exchange rate is subject to change please check back here for the current exchange rate.
International citizens

All website catalog pricing is in American dollars (US$).
Your credit card will be charged in US dollars.
Parts are shipped from Canada.
No taxes or custom duties are added at the time of the purchase,
Note: It is possible you could be charged taxes, duty and handling fees by authorities in your
Country, at the time of delivery. EuroSport Tuning is not responsible for any such fees
we have no control over.
All international customer orders are sent via postal or courier depending on the parts ordered.
Once EuroSport Tuning has received your order, we will send you an e-mail with your options
for shipping and will include the cost of shipping and estimated time of delivery.
RETURN(S) - POLICY:

EuroSport Tuning wants you to be happy with your purchase. If you are not satisfied with your purchase you may return it within 30 days of the invoice date or, within 20 days from the date you received a
back ordered item. EuroSport Tuning reserves the right to charge a handling / restocking fee of 15%.

E-mail our Customer Service desk at customerservice@eurosporttuning.com to advise of the
problem (reason for return) and we will issue the required "RETURN AUTHORIZATION NUMBER" (RAN)
The returned product may be exchanged for: a store credit, a replacement product or a refund by following the return procedure below.

NOTE:
1) Product being returned must be in saleable condition in the manufacturer's original packaging.
2) No refund will be granted on any part that has been installed, modified or that is not in saleable
condition in its original packaging.
3) Electrical items are not returnable.
4) No refund or return on "special orders".

Return(s) - Procedure:

When you receive the "RETURN AUTHORIZATION NUMBER" (RAN) from customerservice@eurosporttuning.com

Clearly identify (write) the "RETURN AUTHORIZATION NUMBER" (RAN #) clearly on the outside of the shipping container.
Make sure you pack in accordance with the carrier's requirements and ship it to:
EuroSport Tuning
1401 Tobyn Dr.,
Burlington, Ontario,
L7M 4V7, Canada
Note: Print your return address clearly on the outside of your package for identification purposes.
Insure and ship the parcel prepaid.
Note: 1) All customs, duty and brokerage charges are the full responsibility of the customer / consumer when returning items. Clearly mark on the shipping papers that all duty or custom charges are to be paid by the sender.
2) If an item is returned indicating EuroSport Tuning (the vendor/receiver) is responsible for
paying any custom, duty or brokerage charges this value plus a $25.00 administration fee will be subtracted from your EuroSport Tuning Credit. This will also delay your credit as it takes several weeks before we receive an invoice from the shipping company
Returns sent COD or freight collect will not be accepted.
Upon receipt of your return, EuroSport Sport Tuning will promptly exchange the item, give you a store credit or issue you a refund.
Return Exceptions:

Damaged and/or defective items have their own, return policy.
Any item(s) not returned within the period specified above ie 30 days from the date of the invoice or 20 days from the date you received a back order item may be exchanged for an in-store credit only. EuroSport Tuning reserve the right to charge a handling and restocking fee.
WARRANTY

Every product sold by EuroSport Tuning is fully backed by a manufacturer's warranty.
Products that carry the EuroSport Tuning brand come with a minimum 1-year/12,000 mile limited warranty. The warranty period is 1 year from the date on the invoice, to the original purchaser. In addition, all manufacturers' extended warranties remain in effect.
EuroSport Tuning is not responsible for and will not pay for consequential, incidental or contingent damage or expense(s) related to same.
Warranty Exclusion: Specifically not covered are items used for racing, rallying, or off-road use and items that have been altered or improperly installed.

Damaged / Lost In Transit

Refuse delivery acceptance of a damaged package when the driver attempts to deliver. It is your
responsibility to inspect the package for damage upon delivery.
If a damaged package was dropped off: promptly call the shipping / courier company; or contact EuroSport Tuning at 905.308-6959 or by e-mail with details to customerservice@eurosporttuning.com. We will gladly assist you with filing a claim.
When in stock, we will promptly replace lost or damaged merchandise as soon as we receive the
appropriate claim number from the shipping / courier company.

Note:
1) Please understand it is your responsibility to secure the package when the driver delivers to your address. Loss after delivery is not covered.

2) EuroSport Tuning is not responsible for packages after we hand them to the
carrier for delivery to you. It is your responsibility to:
- inspect the package for damage before you accept delivery.
- secure the package when the driver delivers to your address.

PRICES

Prices are subject to change without notice. We cannot be responsible for typographical errors.
SHIPPING INFORMATION

EuroSport Tuning ship by Purolator/Airborne, UPS or Priority Mail. Unless otherwise specified by
you our valued customer, we will use our discretion in selecting the carrier.
All orders are charged a base $10.00 USD shipping rate when you place an order. Once we have received and processed your order, additional shipping charges may apply which will be added on
your invoice. A copy will be e-mailed to you by EuroSport Tuning.
If you want to know what shipping cost beforehand ….. E-mail EuroSport Tuning a list of the part(s) you will be purchasing and the address they will be shipped to. We will be pleased to let you know the cost of shipping.
PRIVACY STATMENT

EuroSport Tuning asks customers to supply various personal data when placing an order such as your name, address and E-mail address. This data is for the purpose of filling an order, or communicating with you (our customer) or, our supplier regarding the status of an order. Credit-card information is for order payment purposes only.

All customer information is strictly Private and Confidential. Your personal data / information is not and will not be disclosed or distributed to any individual(s) or, organization(s), unless required by law.

EuroSport Tuning will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services. EuroSport Tuning is committed to safeguarding the privacy of our customers' personal data.

Assist EuroSport Tuning to better serve you

If you have specific questions about this site we haven't answered here, send your inquiry to
info@eurosporttuning.com . We will respond A.S.A.P.
If you think you have found a bug, or have a suggestion for how we might improve this site, you can also submit those comments to info@eurosporttuning.com